Terms & Conditions | AccountaPartner

Introduction

Welcome to AccountaPartner.com. These Terms & Conditions (“Terms”) govern your use of the services provided by AccountaPartner s.r.o. (“Company,” “we,” “us,” or “our”) through our website AccountaPartner.com (the “Site”) and related online accountability coaching services (the “Services”). AccountaPartner s.r.o. is a company registered in the Czech Republic under registration number IČO 23249480, with a registered address at Provaznická 848/87, Hrabůvka, 70030 Ostrava. By accessing our Site or signing up for our Services, you (“Client,” “you,” or “your”) agree to be bound by these Terms.

By using our Site or Services, you acknowledge that you have read and understood the Terms. If you do not agree with these Terms, you must not use our Services.

Description of Services

The Company provides accountability, “body doubling,” and motivation support services through scheduled online calls and related communications. Our Services are designed to help clients stay accountable and motivated by pairing them with an accountability partner for regular check-ins and work-along sessions. Services may include:

Scheduled one-on-one video or phone calls for accountability and motivation.
Real-time “body doubling” sessions (working on tasks in the presence of your accountability partner via a call to boost focus and motivation).
Supportive communications (e.g., follow-up emails or messages) related to your goals and progress.

These Services are provided on a subscription basis, as further described. We strive to provide services as described on our Site or in any plan description you select. However, specific features or session frequency may vary based on the subscription plan you choose.

Eligibility

Age Requirement: You must be 18 years of age or older to use our Services. We do not permit use of our Site or Services by individuals under 18. By registering or using the Services, you affirm that you are at least 18 years old. The Company may request proof of age if needed.

Accurate Information: You agree to provide true, current, and complete information about yourself during sign-up (including your name, contact information, and payment details). If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Notify us immediately of any unauthorized use of your account.

Service Availability: Our Services are available to users worldwide, subject to these Terms. However, it is your responsibility to ensure that using our Services is legal in your country of residence. We make no representations that the Services are appropriate or available in all locations.

Account Registration and Consultation

You may browse our Site without registering, but to use the accountability Services, you will typically need to complete a registration and subscription purchase. Before subscribing, you have the option to schedule a free consultation call to discuss the Services. This consultation is non-binding and free of charge. After the consultation (or without it, if you choose), you can sign up for a subscription through our Site.

When registering, you must provide the required personal information (such as full name, email, and phone number) and payment details as prompted. All information provided must be accurate and is subject to our Privacy Policy. You are responsible for keeping your contact information up-to-date so we can reach you for service-related communications (e.g., scheduling sessions, sending reminders).

Subscription Plans and Billing

Subscription Basis: Our Services are offered on a flat monthly subscription basis. By subscribing, you gain access to a set number of coaching or body-doubling sessions or support hours per a predefined period according to the plan you select. Details of the current plans, including the number of sessions or call duration included, are provided on our Site or during the sign-up process.

Billing Cycle: Subscriptions are billed monthly, on the 1st day of each month for that month’s service. Your initial subscription charge will be processed at the time you sign up (prorated if you join mid-month). Thereafter, the full monthly fee for your plan will be automatically charged on the 1st of each subsequent month.

Payment Methods: We use third-party payment processors to handle subscription payments. By providing a payment method, you authorize us to charge the applicable subscription fees to that payment method on the schedule described. You may need to agree to the payment processor’s own terms and conditions when entering your payment details. We do not store your full credit card details on our servers; such financial information is handled securely by the payment provider.

Taxes: All fees are stated and charged in USD by default, unless you choose to be billed in EUR, which is available as an alternative currency. Prices are inclusive of VAT or other applicable sales taxes where required by law, or such taxes will be added during checkout based on your billing address. You are responsible for any bank fees, currency conversion charges, or international payment processing costs.

Late Payment: If a monthly payment fails or is not received on time, we may attempt to reprocess the payment. If payment is not made within a reasonable time, we reserve the right to suspend or terminate your access to the Services until payment is received. You are responsible for ensuring your payment information is up to date to avoid interruptions.

Cancellation and Refund Policy

Cancellation by You: You may cancel your subscription at any time, for any reason. Cancellation can be done through your account settings on the Site or by contacting us via info@accountapartner.com with a cancellation request. If you cancel, your subscription will remain active until the end of the current paid month, after which it will not renew. You will continue to have access to the Services you paid for until the end of that billing period, and then your access will be terminated or downgraded.

No Refunds Policy: As a general rule, subscription fees are non-refundable. Once a month’s subscription period has begun (on the 1st of the month and payment is made), we do not issue refunds for that month if you decide to cancel or not use the Services for the remainder of the period. This is due to the upfront commitment of our resources and the scheduling of our coaches for your sessions.

Exception – Initial 14-Day Cooling-off Period: If you are a new client and cancel your subscription within 14 calendar days of signing up, you are eligible for a full refund of all subscription payments made during that 14-day period. This includes any initial prorated charge and/or the first full-month charge, if applicable. To exercise this option, you must notify us of cancellation within 14 days of your initial sign-up date. Upon cancellation, we will refund any subscription fees paid during the 14-day window and terminate your access to the Services. No other refunds (full or partial) will be provided after this 14-day period has passed.

Effect of Cancellation: After cancellation, you will lose access to the Services once the paid period ends. We recommend you download or save any personal notes or schedules from our platform before your subscription ends, as we may delete or deactivate user accounts after cancellation (in accordance with our data retention policy).

Right to Terminate or Refuse Service: We reserve the right to terminate your subscription or access to Services if you materially breach these Terms, misuse the Services, or fail to pay fees owed. In such cases of termination for cause, you will not be entitled to a refund for any remaining days in the subscription period. We may also decline to renew your subscription at our discretion (for example, if you repeatedly violate the guidelines or if the Service will be discontinued).

User Responsibilities and Code of Conduct

By using our Services, you agree to the following responsibilities and acceptable use terms:

Active Participation: You will make a good-faith effort to attend scheduled calls on time and actively participate in the accountability and coaching process. This includes being prepared for sessions and completing any agreed-upon tasks or follow-ups between sessions to the best of your ability.
Rescheduling Sessions: If you need to reschedule or cancel a planned call, you should give reasonable advance notice to your accountability partner or via the scheduling system (we suggest at least 24 hours’ notice when possible). Last-minute cancellations or no-shows may result in that session being forfeited.
Respectful Communication: You will treat your assigned accountability partner (and any Company staff or contractors) with respect and courtesy. Harassment, abuse, hate speech, or other inappropriate behavior during calls or communications is strictly prohibited. The Company may terminate or suspend Services if a user engages in abusive or inappropriate conduct.
No Unlawful Use: You agree not to use the Services for any illegal or unauthorized purpose. You shall not solicit or engage your accountability partner in any activity that is unlawful or that violates these Terms. If any such activity is detected, we may terminate your access immediately.
Personal Decisions: You understand that you remain solely responsible for any decisions or actions you take in your life or business as a result of the coaching or advice given. Our accountability partners will support and motivate you, but any outcomes depend on your own effort and choices. You should not rely on the Service as a substitute for professional advice in specialized fields (for example, medical, legal, or financial advice). If you are facing issues requiring such expertise or mental health counseling, please seek help from a qualified professional.

Nature of Service and Disclaimers

The accountability and motivation support we provide is a form of coaching and peer support. It is not therapy, counseling, or any form of licensed medical or psychological care. Our staff and contractors are not licensed medical or mental health professionals (unless explicitly stated), and the Service is not intended to diagnose, treat, or cure any medical or psychological condition. You acknowledge and agree that:

You are responsible for your own physical and mental well-being. Participation in our Services is at your discretion and risk.
We do not guarantee any specific results or improvements. While we aim to help you achieve your personal or professional goals by providing support and accountability, individual results will vary. The Company makes no promises or warranties that you will achieve any particular outcome (for example, increased productivity, completion of projects, etc.) through the use of the Services.
Any suggestions, feedback, or advice given by an accountability partner or coach are for your consideration. It is up to you to decide whether and how to implement such suggestions. You agree that the Company and its coaches will not be liable for any consequences of decisions you make following the sessions.
If you are under the care of a mental health or other professional, you should consult them before making major changes based on our coaching. Inform your healthcare provider about your participation in accountability coaching if you have any condition that might be impacted.

Use of Third-Party Tools and Communications

To deliver the Services effectively, we may utilize third-party platforms or tools for scheduling, communication, and calls. For example, we might use video conferencing services (such as Google Meet, Zoom, or similar), messaging apps (such as WhatsApp or email) for follow-ups, or shared documents (like Google Sheets) to track progress. By using our Services, you agree that:

We may contact you via email, phone, or messaging apps for service-related communications (including scheduling, reminders, and follow-up messages).
You might need to install or use third-party software (e.g., a video conferencing app) to participate in sessions. It is your responsibility to have the necessary equipment, in particular, a reliable internet connection and a phone or other device capable of handling calls or online communication.
Third-party service usage may be subject to those services’ terms and privacy policies. We are not responsible for any outages or security issues on those external platforms. However, we will choose reputable services and take reasonable steps to ensure your information is protected (for instance, by using encrypted meeting rooms and not sharing your contact details beyond what’s necessary).
If you do not wish to use a particular third-party tool, let us know, and we will try to accommodate an alternative method if possible. However, refusing commonly used tools might limit our ability to provide the Service optimally.

Confidentiality and Privacy

We take your privacy seriously. Any personal information you provide to us or discuss during coaching sessions will be handled in accordance with our Privacy Policy. In addition to that policy:

Confidentiality of Sessions: Both the Company and our contractors (accountability partners) will keep information shared during calls or coaching sessions confidential, except as necessary to perform the Services or as required by law. For example, your accountability partner may share notes or progress updates with the Company’s management to ensure quality service, but such information stays within our organization. All contractors are bound by confidentiality agreements to protect client information.
Recorded Sessions: You acknowledge and agree that calls or sessions may be recorded by the Company for internal use, specifically for quality assurance, training, or dispute resolution purposes. We will not, as a rule, record every session, but we reserve the right to record sessions without further notice to you (having informed you here and in our Privacy Policy). These recordings will be stored securely and will not be shared outside of the Company except as needed to resolve a dispute or if required by law. They will be accessible only to designated staff or contractors who require access for these stated purposes.
Access to Recordings: If you have a concern or dispute and wish to access a recording of your session, you may request it. The Company will consider such requests and, if appropriate, provide access to the relevant recording, provided it does not violate the privacy of others and the request is made within a reasonable time of the recording. We generally retain recordings for a limited period, as noted in our Privacy Policy.
Data Sharing with Contractors: To deliver the Services, certain personal data (like your name, contact info, and relevant background information you provide) will be shared with the specific accountability partner or coach assigned to you (who may be an independent contractor working for the Company). All such contractors are required to use your information solely for providing the Services to you and to handle it confidentially and in compliance with data protection laws. They are not permitted to use your data for their own purposes or to share it with anyone outside our organization.

For more details on how we collect, use, and protect your personal data, please refer to the Privacy Policy. Your acceptance of these Terms signifies you have also reviewed and accepted the Privacy Policy.

Intellectual Property

All content on the AccountaPartner.com website and materials provided through the Services, including text, graphics, logos, audio/video content (excluding the recordings of your private sessions), design, software, and other material (“Content”), is the property of AccountaPartner s.r.o. or its licensors and is protected by intellectual property laws.

License to You: During your active subscription, we grant you a limited, non-exclusive, non-transferable license to access and use our Site and Content for your personal, non-commercial use in connection with the Services. You may not reproduce, distribute, modify, or create derivative works from our Content without our express written permission.
Your Materials: If, as part of the Service, you provide us with any materials (for example, you share personal goals, documents, or feedback), you retain ownership of those materials. You grant us and our contractors a limited license to use that information as needed to provide the Services (for example, a goal you share may be noted in your file so we can hold you accountable to it).
Trademarks: “AccountaPartner” and our logos, slogans, or designs are trademarks of the Company. You may not use these without our prior written consent. All other trademarks on the Site are the property of their respective owners.
No Unlawful Use of Content: You agree not to access the Site or Services to build a competing product or service, or to copy any features, functions, or graphics for competitive purposes. Misuse of our intellectual property may result in termination of your access and potential legal action.

Limitation of Liability

Use at Your Own Risk: You understand and agree that the use of our Services is at your own risk and that the Services are provided on an “as is” and “as available” basis. While we strive for excellence, we do not warrant that the Services will be uninterrupted or error-free. For example, we cannot guarantee that scheduling will always be available at your desired times, or that our Site will be 100% free of minor bugs.

Limitation of Damages: To the fullest extent permitted by applicable law, AccountaPartner s.r.o. and its owners, officers, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill or other intangible losses, resulting from:

your use of, or inability to use, our Services;
any action or decisions taken based on coaching or advice given by our accountability partners;
unauthorized access to or alteration of your transmissions or data; or
any other matter relating to the Services.

Exceptions: Nothing in these Terms shall limit or exclude liability for gross negligence, willful misconduct, or death/personal injury caused by negligence, or any other liability that cannot be excluded under law. Because some jurisdictions do not allow the exclusion or limitation of certain damages, in such jurisdictions our liability will be limited to the maximum extent permitted by law.

Disclaimer of Warranties

To the extent allowed by law, the Company disclaims all warranties and conditions, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will meet your specific requirements or that any outcomes desired by you will be achieved. The Services are offered as a support tool; ultimate success depends on many factors outside our control.

The Company is not responsible for any data loss or communications failure due to technical issues, but we will make reasonable efforts to maintain reliable Service and protect your data as described in our Privacy Policy.

Indemnification

You agree to indemnify and hold harmless AccountaPartner s.r.o., its affiliates, and their respective directors, officers, employees, and agents, from any and all claims, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees and costs) arising out of or in any way connected with: (a) your access to or use of the Services; (b) your violation of any provision of these Terms; (c) any intentional wrongdoing by you; or (d) any claim by a third party that is based on your use of the Services or on information you provided. We will provide notice to you of any such claim or demand.

Termination by the Company

We reserve the right to suspend or terminate your access to the Site and Services at our discretion, with notice, if we determine that you have violated these Terms or pose a risk to the Company or other users. In case of minor violations, we may provide you with a warning and an opportunity to correct the issue. For serious or repeated violations, your account may be terminated immediately. Upon termination, the following will occur:

Your right to use the Services will cease, and any future scheduled sessions will be canceled.
We may disable your account and delete or archive your data in accordance with our Privacy Policy and data retention rules.
If termination is due to your breach of these Terms, you will not be entitled to any refunds of prepaid fees. If we terminate for convenience (no fault of yours), we will refund any portion of the fees for services not yet provided.

Sections of these Terms that by their nature should survive termination (such as limitations of liability, dispute resolution, and any perpetual licenses) will continue to apply even after termination.

Changes to the Terms

The Company may modify or update these Terms & Conditions from time to time. If we make material changes, we will post the new Terms on this page and update the “Last updated” date at the bottom. In the case of significant changes, we will also notify active subscribers via email.

Continued use of the Services after changes become effective constitutes your acceptance of the revised Terms.

If you do not agree with any material changes, you must cancel your subscription before the start of the new billing cycle. In that case, your subscription will continue under the previous Terms until the end of the current billing period, and you will not be charged for any subsequent periods. No refunds will be issued for the current period.

We encourage you to periodically review these Terms to stay informed of any updates. If you have any questions about the Terms, please contact us for clarification.

Governing Law and Dispute Resolution

Governing Law: These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Czech Republic, without regard to its conflict of law principles. However, if you are a consumer residing in another country, you may also have the benefit of mandatory consumer protection provisions under the laws of that country, which shall apply to the extent required by law.

Jurisdiction: Any disputes arising under or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the courts of the Czech Republic. This means that if you are a consumer, you may bring a claim in your country of residence if you have the right to do so under local law, but Czech courts will also have jurisdiction.

Dispute Resolution Efforts: We value our clients and encourage you to contact us first to attempt to resolve any issue informally. You can reach us at info@accountapartner.com to discuss any concerns. We will attempt in good faith to resolve any dispute or claim within a reasonable timeframe.

Miscellaneous Provisions

Entire Agreement: These Terms, together with the Privacy Policy and any additional guidelines or rules posted on the Site, constitute the entire agreement between you and AccountaPartner s.r.o. regarding the use of the Services. They supersede any prior agreements or understandings, whether written or oral, relating to the same subject matter.

Severability: If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, that provision will be eliminated or limited to the minimum extent necessary, and the remainder of the Terms will remain in full force and effect.

No Waiver: The failure of the Company to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by AccountaPartner s.r.o..

Assignment: You may not assign or transfer your rights or obligations under these Terms to anyone else without our prior written consent. We may assign our rights and obligations to an affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets.

No Third-Party Beneficiaries: These Terms do not confer any rights on any third party except our affiliates or contractors as explicitly stated. The agreement between you and AccountaPartner s.r.o. is solely for your and our benefit.

Force Majeure: AccountaPartner s.r.o. will not be liable for any failure or delay in performance of its obligations (including the provision of Services) if such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to war, pandemic, terrorism, civil unrest, technical failures, or disruptions in internet or telecommunications.

Contact Information: If you have any questions about these Terms & Conditions or need to contact us for any reason, please reach out to info@accountapartner.com.

Last updated: June 7th, 2025